Delivery Policy

Current delivery options

Standard Delivery — Standard delivery across the UAE.

• Dubai: Free · Next day
• Abu Dhabi: Free · Next day
• Sharjah: Free · Next day
• Ajman: Free · Next day
• Umm Al Quwain: Free · Next day
• Ras Al Khaimah: Free · Next day
• Fujairah: Free · Next day

Express Delivery — Express delivery in Dubai and Abu Dhabi.

• Dubai: AED 50 · 1 hour
• Abu Dhabi: AED 50 · 2–3 hours

Delivery times begin once your order is confirmed ready for delivery. Customisation time is additional.

Order preparation

Delivery timelines begin when our team confirms the order is ready for delivery. Customisation and preparation time are additional and are discussed with you before you agree to proceed. Submitting an order request does not start the delivery timeline.

Delivery areas and addresses

Delivery availability depends on the selected country and method at checkout. International delivery is available only for enabled destinations with a confirmed rate and estimate. Contact us if delivery to your country is unavailable. Import duties and local taxes, if applicable, are payable by the recipient. Provide your complete building, street, area, city, state or region, country, postal code where applicable and a reachable mobile number. Contact us promptly if your address needs correcting.

Delays and support

If delivery is delayed, contact customer care with your order reference. See Contact Us for support and our Returns, Refunds & Cancellations Policy for return terms and statutory exceptions.